FAQ

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ChefSmart’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘ChefSmart’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Shed 4, 115 Gracefield Road, Gracefield, Lower Hutt, 5010, NZ. Our NZBN is 28-637-306. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

This privacy policy sets out how ChefSmart uses and protects any information you give us when you use this website. ChefSmart is the direct online sales channel of Spunglo NZ Ltd (NZBN 32201). We handle personal information in accordance with the New Zealand Privacy Act 2020.

We're committed to making sure your privacy is protected. If we ask you to provide information that identifies you when using this website, you can be assured it will only be used in line with this privacy statement.

We may update this policy from time to time by changing this page. It's worth checking back occasionally to make sure you're comfortable with any changes.

What we collect

We may collect the following information:

• Name and job title
• Contact information including email address, phone number, and delivery address
• Business name and trading details
• Demographic information such as postcode, preferences and interests
• Order history and transaction information
• Other information relevant to customer surveys, feedback, or offers

What we do with the information

We need this information to understand your needs and provide a better service, including:

• Processing and fulfilling your orders
• Internal record keeping and account management
• Improving our products and services
• Sending occasional emails about new products, special offers, or information we think you'll find useful (only to email addresses you've provided)
• Contacting you for market research from time to time, by email or phone
• Tailoring the website to your interests where possible

Security

We're committed to keeping your information secure. To prevent unauthorised access or disclosure, we've put physical, electronic, and managerial safeguards in place to protect the information we collect online.

How we use cookies

A cookie is a small file placed on your device that helps analyse web traffic and remember things about your visit. Cookies let web applications respond to you as an individual — the site can adjust to your preferences by remembering information about how you've used it.

We use traffic log cookies to identify which pages are being used. This helps us analyse webpage traffic and improve the site to better meet customer needs. We only use this information for statistical analysis, and the data is then removed from the system.

Overall, cookies help us provide you with a better website by showing us which pages are useful and which aren't. A cookie doesn't give us access to your device or any information about you other than the data you choose to share.

You can choose to accept or decline cookies. Most web browsers automatically accept them, but you can usually change your browser settings to decline cookies if you prefer. Note that declining cookies may prevent you from getting the full benefit of the site.

Links to other websites

Our website may contain links to other sites of interest. Once you follow a link away from ChefSmart, please note we have no control over the destination site. We can't be responsible for the protection or privacy of any information you provide on those sites, and they aren't governed by this privacy statement. Have a look at the privacy policy of any external site you visit.

Controlling your personal information

You can restrict the collection or use of your personal information in the following ways:

• When filling in a form on the site, look for the box you can tick to indicate that you don't want the information used for direct marketing.
• If you've previously agreed to us using your personal information for direct marketing, you can change your mind at any time by emailing us at sales@chefsmart.co.nz.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required to by law.

Under the New Zealand Privacy Act 2020, you have the right to ask what personal information we hold about you, and to request that any incorrect information be corrected. If you'd like to make either request, or if you believe any information we hold about you is incorrect or incomplete, email us at sales@chefsmart.co.nz and we'll respond as soon as possible.